What will the Integrated Community Healthcare Centre (ICHC) look like?

Feels to the patient like Home from Home

Registered with CQC as a Community Healthcare Service supplying enhanced integrated care services 7 days per week

Medical including additional GPs and consultants Nursing
Therapies including physio, OT, tissue viability Pharmacy
Social
MDT personal approach to meet individual needs

Family-friendly environment

Personal social seating space
Sofa bed for relatives and friends to stay
Enabling carers to continue to care where appropriate

Modern therapies available 7 days per week

Piped oxygen to all suites
IV therapy including antibiotics, fluids and blood
Pain relief management
Interactive social activity with links to patient’s own community

Dining table

Able to eat on own or with family and friends Communal eating and social facilities as chosen

Interactive TV screen & Web cam

Skype type with family, friends and own primary care team

Virtual consultations with specialists

Ability to see care plan real time

ICHC room plan

Ultramodern monitoring

Ability to detect the acutely deteriorating patient

Utilisation of own GP electronic record

Record available to patient and relative
Patient / Carer agreement with personalised care plan

Ultramodern diagnostics

Onsite Community lab providing traditional and innovative diagnostics
Access to William Harvey Hospital facilities available urgently as Virtual Inpatient (VIP) when needed

Own cooking facilities not institutionalised hospital care

Able to make own hot drinks
Microwave
Fridge
Available for family and friends

Relationship Centred Care TM

Patient’s priorities met through personal ESTHER care coordinator
Creative interactive environment
Carer support
Linkage with community and voluntary sector

Fully equipped bathroom

Disabled friendly
Respects dignity
Facilitates independent personal care